Hyundai Vaudreuil – Boosting Service Retention Rates
Hyundai Vaudreuil revolutionized its customer outreach strategy by harnessing the power of Matador AI. Through personalized service reminders, exclusive promotions, and hassle-free booking via SMS, the dealership ensured it stayed at the forefront of customers’ minds for all their service requirements.
85%
Increase in service retention rates
60%
Increase in revenue from service operations
40%
Increase in repeat sales and service customers
The Problem
Hyundai Vaudreuil noticed a decline in their service retention rates, with customers often opting for independent service providers after purchasing a vehicle. The dealership realized the need to improve post-sale communication to encourage customers to return for service needs.
The Solution
By leveraging Matador AI, Hyundai Vaudreuil initiated a tailored communication strategy that included service reminders, promotional offers, and easy booking options via SMS. This proactive approach aimed to keep the dealership top-of-mind for customers’ service needs.
85%
Increased Service Retention
The dealership experienced an 85% increase in service retention rates, with more customers returning for their service needs.
60%
Higher Service Revenue
With more customers opting for dealership services, Hyundai Vaudreuil saw a 60% increase in revenue from service operations.
40%
Improved Customer Loyalty
The personalized and convenient communication fostered greater loyalty, reflected in a 40% increase in repeat sales and service customers.
